Tiffani Kotzma

  • Kilworthy
  • March 21, 2024

Experienced customer service professional with many years of experience in the retail industry. Now seeking a challenging but rewarding role in a position where I can use my interpersonal skills to provide the highest level of support to customers.

Phone Number


Community Social Services Worker @ Willis College of Health, Business and Technology
Aug 2008 — May 2009

83% Average


Resort Attendant @ Red Setter Resort
Jun 2023 — Oct 2023

Seasonal Position
Cleaned cottages between guests, made sure all supplies were available
Operated booking system and took guest payment
Ran campground store
Made sure grounds, pool, bathrooms and common areas were clean

Cashier/Customer Service @ RONA
Dec 2022 — Jun 2023

Greet customers and help find what they are looking for by showing/directing them or finding someone who is knowledgeable in the required area
Operate Zebra, SODA and MMS effectively
Occasionally worked Garden Centre

Front Desk Receptionist @ The Water's Edge Inn
Apr 2022 — Aug 2022

Answered guest inquiries and booked rooms via phone and email
Used hotel booking and Microsoft software
Kept office supplies and front desk clean and organized
Kept housekeeping supplies fully stocked
Assisted with laundry and housekeeping duties

Housekeeper @ Best Western Inn PLUS
Sep 2016 — May 2017

Established and maintained clean and comfortable "home" environments by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathrooms
Assisted customers by providing detailed information and resolving their complaints.

Shift Supervisor @ I.D.A. York Super Pharmacy
Feb 2016 — Sep 2016

Assigned tasks to employees
Oversaw opening and closing of the store
Monitored employees' work habits and make sure tasks were completed in a timely fashion
Count employee tills at beginning and end of shifts; submitted cash to safe
Address and resolve customer complaints
Experienced in OLG processing, rules, laws, etc.

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