Crystal Lowes

Crystal Lowes

4-174 Ontario St., Burks Falls, ON

(705)571-7433

cj_lowes@hotmail.com 

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Skills

• Over 25 years of customer service, sales and management experience.
• Strong prioritizing time management, multitasking while working under pressure in fast paced environments.
• Proficient in office procedures such as answering phones, emailing, faxing, scanning and copying, filing/organizing files, scheduling, 
• Excellent in communication, problem solving, multitasking
• Work as well as a teamplayer and independently 

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Experience

Muskoka Auto Parts,/ Outside/Inside Sales Rep

June 2023 to Present, Huntsville, ON

• Assisting customers over the phone, in person and/or at their place of business providing quotes, information about aftermarket automotive parts, equipment as well as purchasing
• Market and promote available parts, supplies, accessories and services to each  customer
• Effective communication and negotiation skills while quoting parts and supplies for each individual  job.
• Develop new business, maintaining a and customer retention skills
• Report sale strategies to the Sales Manager and Owner to develop and execute a sales plan that will consistently meet monthly, quarterly and annual sales targets and goals.
• Work with Sales Manager and Owner to develop sales development plans for growing business with existing customers in my assigned territory.
• Make pricing recommendations on accounts and assist in collections and in ensuring accounts adhere to buying conditions

Fountain Tire / Counter Staff Manager/Inside Sales

October 2021- June 2023, Huntsville, ON

• All administrative duties including, new hire packages, safety audits, answering phones, filing, faxing, responding to emails, scheduling customers services.
• Supporting store owner and store manager with delivering employee support, analyzing and executing safety plans
• Conduct, lead and manage all safety meetings including tool box talks, safety plans,  audits, and inspections to both the ministry and company standards. While also identifying hazards issues  using positive corrective action  to ensure a safe working environment and habits.  
• Recommend and help customers understand all mechanical and tire/wheel  services to customers, while providing a service quote. 
• Ensure that all products are quoted and billed accurately to the customer.
• Sharing product knowledge and technical expertise with customers to build existing and new business relationships. 
• Manage and dispatch service calls.

Copperhead Distillery and Spirits / Retail Store Manager/LCBO Sales Manager

September 2020 - October 2021, Sundridge, ON

• Build relationships with both retail customers and LCBO customers by educating them on products 
• Operate cash register, POS management, daily banking procedures, and submitting nightly reports 
• Contributes sales ideas and solutions to owner and CEO while showing productivity and improved operations of the store and sales with LCBO
• Perform opening and closing procedures 
• Inventory control for both the retail store and LCBO. 
• Managing LCBO accounts to maintain and foster great customer relations 
• Manage and oversee merchandising displays
• Drive sales to meet weekly and monthly goals for both retail store and LCBO 
• Oversee general operations of retail store

Wireless Personal  Communications Inc. (WPCI) / Sales Representative 

November  2019 - September  2021, North Bay, ON

• Customer care maintenance and enhancement of client relations, updating and maintaining client profiles
• Processing new activations, upgrades, migrate or change numbers, serial number changes, service warranties, etc
• Meet monthly sales targets.
• Build a relationship with customers to find the best service and product for their needs.
• Contact customers and prospects daily via phone and/or email to identify, manage, and close up-sell or add-on opportunities through all sales stages

Extrude-A-Trim / Sales Service Specialist 

July 2017- November  2019, Toronto, ON

• Promptly responding to general inquiries from clients via telephone, email, fax and mail.
• Maintain up-to-date knowledge on products, services, shipping methods.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution is satisfactory. 
• Keep records of customer interactions, process customer accounts and file documents.
• Build sustainable relationships and trust with customer accounts through open and interactive communication dialogue.
• Write and proof orders, quotes and invoices with utmost detail reflecting pricing and discounts with correct sale taxes.
• Build a personal connection with each customer to maintain their loyalty with the company.

The Cooperators Group / Client Care Specialist (Contracted)

April  2015- April 2017, Niagara Region, ON

Niagara This Week/ Multimedia Specialist & Account Executive 

July 2017- November  2019, Thorold, ON

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Education/

Certificates

Ontario G Class Driver’s License

Lester B Pearson High School, June 2001 

High School- Burlington, ON 

Edge Academy, May 2004-November 2004

Personal Support Worker Certificate- Halton Region 

Workplace Safety & Prevention Service, Certification Part 1 & 2 Manufacturing September 2014

St. John's Ambulance,  March 21 2022

Level A CPR/FIRST AID, AED 

Fred Pryor Seminars/Career Track, Customer Service Training April 2007

 Fred Pryor Seminars/Career Track, Communication/Personal Development May 2007 

Smart Serve, September 2020