Service Technician

We are looking for a Service Technician to join our team at Jannatec Technologies to help deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Main Responsibilities

The primary function of this position is to program, install, test, troubleshoot and repair communications and safety equipment including:

• Two-way radio and wireless communication systems.
• Leaky feeder systems utilizing underground and surface coverage.
• Mobile proximity detection system on mining equipment.

The Service Technician will also be responsible for the following:

• In-house bench repairs.
• Assistance with product builds as required.
• Processing of Work Orders, Service reports and other administrative paperwork associated with day-to-day operations.
• Assist in design and configuration of product and applications based on specific site requirements.
• Other tasks assigned by management.

Job details:

• Working out of the Jannatec Technologies Sudbury office
• Compensation to commensurate with experience
• Available as soon as possible
• Day shift (Monday to Friday) 40 hours per week
• Some overtime may be required
• On-call rotation
• Able to work underground at various mine sites
• Willing and able to travel within Canada and internationally

Job Requirements

• Preference to an individual with a college diploma
• Experience with 2-way radios/wireless systems is an asset; however, we are willing to train a suitable candidate.
• Ability to distinguish colours.
• Have a valid drivers license, and be able to provide a clean Drivers Abstract.

Skills

• Excellent customer service skills.
• Ability to work with hand tools.
• Ability to follow instructions.
• Strong attention to detail.
• Strong organizational skills.
• A good team player who can demonstrate a positive and self-motivated attitude.
• Must be willing to work in a fast-paced environment while ensuring attention to detail and quality.
• Experience an asset with networking software, hardware, communication software, MS Office, MS Outlook, radio communication equipment, telecommunication systems.
• The individual filling this role must be comfortable working independently and as part of a team.