RETAIL SALES ASSOCIATE -- Full-time

Store Hours: Monday-Saturday 8am-6pm, Sunday 9am-5pm                                                   

JOB DESCRIPTION:

The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; ticketing and replenishing merchandise, cycle counting; general housekeeping of shelves, loss prevention, merchandising, restocking and staying current with trends in the industry.

Some knowledge of plumbing/electrical is preferred.

DUTIES / RESPONSIBILITIES:

• Ensure customers are greeted promptly upon entering the store.
• Determine customer’s needs by asking open-ended questions.
• Communicate product knowledge to the customer as appropriate.
• Assist customers in locating and comparing merchandise.
• Assist customers with finding all items needed to complete their project.
• Process special orders for non-stock or out of stock items.
• Assist customers with carrying out of large or heavy items.
• Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.
• Advise the designated manager of shortages, damaged goods, back-orders etc.
• Change prices on merchandise, bins, displays, etc. as necessary.
• Build special displays and signage for sales, promotions and other special events.
• Remove sales and promotional displays, prices etc. and rearrange stock following promotional events.
• Always take appropriate safety precautions when cutting pipe, glass, wire mesh, making keys etc., and make an effort to minimize waste.
• Help unload incoming trucks.
• Keep stock in storage area neat, clean, and orderly.
• Participate in regular cycle counting, and assist in taking annual inventory counts.
• Reorder merchandise according to stores buying procedures.
• Attend store meetings, training sessions, etc. as required.
• Work on special projects as assigned by manager.
• Work on additional duties and assignments as assigned by management.

QUALIFICATIONS:

• Ability to work a flexible schedule including weekends and holidays.
• Friendly and helpful attitude toward customers.
• Excellent communication skills.
• High School graduation or equivalent.
• Willingness to learn.
• Good mathematical skills.
• Prior retail experience beneficial.
• Creative abilities for making attractive in-store displays.
• Willingness to continually develop professional skills and knowledge base.
• Ability to work co-operatively in a team atmosphere.

WORKING RELATIONSHIPS:

• Reports directly to the Store Manager.

INTERESTED APPLICANTS, PLEASE SUBMIT YOUR RESUME TO:

tara.mcnaughton@homehardware.ca

Phone: 705-687-3479