Parts Advisor

Mac Lang (Sundridge) Limited is looking for a Parts Advisor!

Job Duties:

• Efficiently help customers select parts and provide internal and external customers (retail and shop) with high-quality service.
• Answer telephone calls, indicate prices, and provide any other information.
• Take orders for parts by telephone, technician counter, retail counter, and wholesale accounts.
• Receive payments from retail customers.
• Handle customer complaints immediately and according to the dealership's guidelines.

Successful Candidates Possess:

• Excellent interpersonal skills with an upbeat and engaging attitude.
• Customer relationship skills including listening and the ability to communicate effectively.
• Excellent verbal communication and writing skills.
• Ability to manage customer complaints and resolve difficult situations.
• Organized and pays attention to detail.
• Ability to follow set and standard procedures.
• Excellent time management skills and the ability to multitask.
• Flexible and open to change; take on special tasks as needed.
• Ability to work independently and take self-initiative
• Must have a valid driver's license and a clean driver's abstract.
• Strong knowledge of automotive parts and technical/mechanical repairs.
• Basic computer skills.
• Knowledge of PBS an asset