HVAC CSR

Come Join Us!

Currently seeking a FULL TIME HVAC Customer Service Representative to join our office crew.

Job will be salary based with wage based on experience.

The ideal candidate will have at least one year of experience in HVAC customer service and/or HVAC service knowledge and a strong background in communication. This position will involve working closely with the HVAC Operations Manager and VP of Operations ensuring that the customers receive top-notch service and support.

Responsibilities:

● Handle inbound and outbound customer service calls with professionalism and efficiency, ensuring all calls are answered within 5 minutes. Scheduling service calls, warranty work and ordering parts when needed.

● Utilize and manage CRM systems to collect, organize, and maintain customer data.

● Provide accurate information to customers about our HVAC services, including scheduling appointments, addressing inquiries, and resolving issues.

● Participate in intense training sessions to stay updated on market trends and improve service quality.

● Assist in the development and improvement of communication scripts to enhance customer interactions.

● Maintain a high level of customer satisfaction through effective communication and problem-solving skills.

● Follow up with customers post-service to ensure satisfaction and address any additional needs.

Requirements:

● Minimum of 1 year of experience in HVAC customer service.

● Strong multi tasking capabilities, and communication skills, (both verbal and written.)

● Proficiency in using CRM systems, Quickbooks Online and data management. As well as GOOGLE platform Apps Ie: DOCS, SHEETS, NOTES, GMAIL etc.

● Ability to work independently while maintaining high productivity.

● Commitment to continuous improvement and learning.

● Strong organizational skills and attention to detail.

Benefits:

● Competitive salary

● Company benefits and RRSP contributions

● Opportunities for professional growth and development

● Direct collaboration with the company’s leadership team

How to Apply

Resumes and cover letters can be sent to:   careers@gphe.ca