Guest Services & Admissions Attendant

Description:

Guest services staff at Santa’s Village play a crucial role in ensuring visitors have a positive and enjoyable experience. Their responsibilities extend beyond typical customer service to include managing various aspects of the guest experience. 

Roles & Responsibilities:

• Provide a friendly and welcoming atmosphere to guests
• Address guest inquiries, concerns, and provide accurate information about Santa’s Village, events, and services within the park
• Resolve guest issues and complaints & know when to direct an issue to your superior
• Sell tickets and process admissions
• Ensure accuracy in ticket transactions and maintain proper cash handling procedures
• Maintain knowledge of Santa’s Village attractions, layout, and events
• Promote and sell season passes
• Assist with inquiries on season passes and season pass purchases
• Process group event payments
• Collect guest feedback and direct information to lead and department manager
• Scan guests tickets into the park

Qualifications/Requirements: 

• Effective communication skills, both verbal and written
• Strong customer service and interpersonal skills
• Ability to work in a fast paced environment
• Flexibility to work weekends & holidays
• Customer service experience is an asset

Staff Incentives:

• Discounted Tickets and Season Pass sales to all Santa’s Village Employees
• Discounts on dining, drinks, and merchandise
• Santa’s Village is committed to hosting Team Building and Social Events for all members of #TeamSanta