Caseworker – 3 Unilingual (English) and 1 Bilingual (English/French)

Ontario Public Service
Published
April 30, 2024
Expires
May 30, 2024
Location
Bracebridge, Kenora, Kirkland Lake, North Bay, Sault Ste Marie, South Porcupine, Sudbury, Thunder Bay
Category
Job Type

Description

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss.

As a Caseworker, you will have the rewarding opportunity to make a difference in the lives of our client population to deliver the Ontario Disability Support Program.

This recruitment is for Provincial Support Unit (PSU) Caseworker positions only. The results may also be used to fill additional PSU Caseworker opportunities only.

Successful candidates can work in either of the following locations: Kenora, Thunder Bay, Bracebridge, North Bay, Kirkland Lake, Sudbury, Sault Ste. Marie, South Porcupine

Effective January 1st, 2024 the salary range for this position is $1,345.09 to $1,615.77 per week in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

You will:
• provide customer service and consultation to clients
•collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• make adjustments to entitlements and resolve conflict situations
• explain legislation and ministry initiatives
• prepare a range of communication materials
• support the overall delivery of the ODSP across the province

How do I qualify?

Mandatory

For the bilingual position, you are fluent in English and have advanced oral and advanced minus written French language skills. Your proficiency level will be confirmed before hire.

Customer Service and Communication Skills

• you can provide effective customer service to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).
• you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
• you have problem solving skills to resolve complaints, concerns and disputes
• you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
• you have interviewing skills to conduct interviews with clients by phone or in person who may require alternative communication approaches
• you have effective communication skills to determine client needs and make appropriate referrals

Knowledge and Analytical Skills

• you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
• You have knowledge of the Ontario Disability Support Program
• you have demonstrated analytical skills to collect, document and evaluate information
• you are able to interpret and apply legislation in order to review/determine program eligibility and identify issues/discrepancies

Planning and Organizational Skills

• you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
• you are able to work in a team environment, including a virtual team environment (e.g. working with colleagues in different locations or working remotely)

Only registered members can apply for jobs.