Cleaning By Design

CLEANING BY DESIGN

EXECUTIVE HOUSEKEEPING SOLUTIONS

MUSKOKA

JOB DESCRIPTION

Looking for experienced cleaners to assist with cleaning of private cottages, short-term rentals and AIRBNB/VRBO properties throughout Muskoka and surrounding areas - See full description and location of where specific cleaners are needed for this season below.

TITLE: Seasonal Cottage Cleaners WANTED for upcoming busy season

REPORTS TO: Team Lead/HR

SUPERVISES: (No supervisory responsibilities; may lead a team of cleaning techs on occasion)

Purpose of Position: To provide exceptional cleaning experiences to each and every client.

Duties & Responsibilities:

Cleaning

• Learning, training and following the training system
• Providing cleaning services according to the work order
• Following all company policies and procedures on the job
• Clock in/out of jobs using designated process (app, paperwork, phone call to office)
• Inspecting own work. If leading a team, inspecting the work of others
• Picking up needed equipment for special cleaning jobs
• Completing any job-related ‘paperwork’ as required
• Maintaining a 5 star gold standard and above customer satisfaction rating
• Tagging and weighing laundry
• Following work orders and checklists

Confidentiality

• Keeping safe all private/confidential customer information and property, such as but not limited to work orders, access information/alarm codes, customer whereabouts, house contents/customer possessions
• Picking up and return to the office promptly (per company processes) any customer payment (cash, check) and customer keys

Communications

• Communicating with the customer while in the home/cottage/business performing job duties
• Communicating any customers needs and/or issues to the company customer service personnel
• Speak to clients and co-workers with professionalism and patience
• Reporting to the Team Lead if conditions in the property change or if you find the property in a condition not consistent with the work order
• Notify Team Lead of any damage you find or may have caused

Safety

• Following company safety policies and guidelines
• Carrying MSDS sheets for cleaning products in work binder for easy access and consultation
• Adhere strictly to the rules regarding health and safety
• Be aware of any and all company policies and procedures

Professionally representing the company

• Appearing clean and professional while working; wearing the company-stipulated uniform/work attire
• Washing, maintaining and replacing when necessary, the work apron

Taking proper care of work supplies

• Sanitizing/cleaning of supplies including vacuum, etc.
• Refilling cleaners
• Replenishing cleaning tools and equipment.
• Alerting the office if tools and equipment supplied by the company are damaged or

in-operable

• Maintaining company vacuum or, if using the customer’s, emptying it, sanitize it, and returning it to the designated location

(In some cases,) leading a team of cleaning techs

• Inspecting own work and work of others

Cleaners needed in the following districts/township’s:

* District of Muskoka (Georgian Bay, Lake of Bays and Muskoka Lakes, Port Carling, Utterson);

* Almaguin Highlands (Magnetawan, Sundridge, Seguin, Dunchurch/Whitestone) ;

* Algonquin Highlands (Dorset, Oxtongue Lake and surrounding area);

* Haliburton Highlands (Minden, Dorset, Eagle Lake, Gooderham and surrounding areas)

* Kawartha Lakes (Fenelon Falls)

* Parry Sound

Job Types: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 10 – 35 per week

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay
• Tips

Work Location: In person