Relief Crisis Counsellor (Casual)

MUSKOKA WOMEN’S SHELTERS AND SERVICES

Relief Support Worker

We are seeking applications from those interested in 2 Relief Support Worker positions at the two women's shelters operated by our organization: Muskoka Interval House in Bracebridge, and Chrysalis in Huntsville. This staff position provides occasional shift coverage for regularly scheduled employees on an as-needed basis. Hours of work are variable, including day, evening, night, weekend, and holiday shifts, as required to assist in providing staffing coverage for both shelters.

DUTIES
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Provide immediate and responsive crisis support services by telephone and in person to women who are survivors of violence and abuse of all types
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Conduct assessment, intake, and discharge procedures for residents of Muskoka Interval House/Chrysalis
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Offer service users information, clarification, emotional support, practical assistance, safety planning, resource identification, assistance with referrals/access to community services and advocacy, as needed, for women who have experienced violence or abuse of any type, as well as offering support and information regarding their children
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Provide accompaniment and transportation as necessary and when possible
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Adhere to confidentiality, safety, security and emergency policies and procedures at all times
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Maintain and complete the administrative requirements of this frontline role, including tracking, logging information, documentation, recording and reporting data
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Provide interpersonal conflict resolution when required
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Work independently and as a team member to ensure effective case management and service provision
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Liaise with other relevant agencies/organizations within the community
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Participate in and promote cooperative living within the shelter, including food preparation and house maintenance/cleaning
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Attend relevant meetings/events as required and when possible
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Other duties as assigned by the Executive Director

SKILLS AND QUALIFICATIONS
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Post-secondary education in relevant discipline or equivalent experience, preferably as a support worker in a similar setting
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Knowledge of the issues and complexities related to violence against women including systemic barriers experienced by women and intersectionality of forms of oppression
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Experience in working with women of diverse backgrounds, perspectives, and linguistic skills
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Experience in telephone and in-person support work
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Demonstrated tact, interpersonal skills, sound judgment and ability to work in a fast-paced environment
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Strong organizational and time-management skills
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Proven ability to work independently and as an effective team member
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Flexible to work various hours on a rotating schedule, often with short notice of shift availability
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Preferably holds a valid driver’s license and owns or has access to a reliable, properly insured vehicle
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Proficient in using Microsoft Office/ internet/ email
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Successful candidates must be willing provide the organization with an up-to-date Vulnerable Sector Check
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Current certification in First Aid/CPR
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Fluency in both English and French (written and verbal) will be considered an asset

Starting rate of pay is $23.71 per hour in accordance with the Collective Agreement.
Those interested can submit a resume and cover letter to the following email address:

Mwag.hiring@outlook.com