Automotive Service Appointment Coordinator

Automotive Service Appointment Coordinator

This role is responsible for providing exceptional customer experience. Handling inbound and outbound service department calls and coordinating with the service department team members.

Responsibilities include:

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns, and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments

Qualifications & Skills:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles and therefore demonstrate a commitment to delivering unparalleled customer service.

• Education: High school diploma or equivalent.
• Experience: Past work in customer service, reception, or office administration.
• Tech Skills: Good computer skills and comfort using scheduling tools or CRM software.
• Communication: Clear and polite speaking and writing skills.
• Organization: Strong attention to detail and ability to handle a busy daily schedule