Member Services Coordinator

Gravenhurst Chamber of Commerce is looking for a full-time Member Services Coordinator.

For more about this job please call 1-800-461-5541

Application Deadline: January 22, 2023
Hours of Work: 35 hours per week
Wages: $20.00 per hour includes benefits
Duties & Qualifications:
Position: Member Services Coordinator; Full time, year-round.
Reports to: Executive Director
Start Date: ASAP
Wage: $20/hour – 35 hours per week, includes benefits.Why work with us?
The Gravenhurst Chamber of Commerce is a non-profit, member-driven business association that creates and provides programs and opportunities to ensure the success of our local business members, and community as a whole. In addition to providing employees with opportunities for personal and professional growth, we also offer:

  • A healthy work-life balance.
  • Benefits through the Chamber Benefits plan.
  • Paid time off (3 weeks vacation, 5 personal days a year).
  • A friendly culture and inclusive, welcoming environment.
  • Work events and socials.
  • Opportunities to network with local professionals and community leaders.
  • Opportunities to get involved and make a positive difference in the community.

Work Environment:

Attitude is everything! Chamber staff are kind, welcoming, and confidently represent the local community. Members of our team are personable, proactive, helpful, and engaging by nature. Your ideas will be welcomed and considered as part of our short and long term planning as we move forward. As a small office, our entire team is committed to office maintenance and administrative tasks.

Job Description:
The Member Services Coordinator will connect and build relationships with existing and new members, focusing on consistent delivery of membership services. Our ideal candidate will be a team player, willing to contribute to the bigger picture and organizational goals. They will be organized and resourceful, with notable problem-solving skills, positive vibe, and eagerness to excel. The Member Services Coordinator is required to attend some activities outside of the office and regular working hours – primarily involving support for meetings, seminars, and special events during evenings and weekends.

Key Responsibilities:

  • Respond to customer and member inquiries and work with public/business members to ensure positive results.
  • Manage the new member onboarding process, welcoming and engaging new members, and providing key information, resources and connections.
  • Responsible for internal/external communications, including our weekly newsletter, e-blasts, social media feeds, and website updates.
  • Research and advise on current analytic trends, reporting, and other data.
  • Assist in marketing and planning of Chamber led events, including but not limited to: The Gravenhurst Car Show, Gravenhurst Santa Claus Parade, Winter Gala, and monthly Business After-Hours Socials.
  • Administrative duties as required (filing, answering phones, helping customers, updating member information, etc.)
  • Other duties as required.

 

Requirements:

Skills & Qualifications:

  • Post-secondary education in Business Development, Communications/ Marketing, or related experience.
  • Proactive, and critical thinking skills.
  • Exceptional verbal communication, reading, writing, and editing skills.
  • Ability to deal tactfully with other staff members and the general public.
  • Online media and internet marketing experience.
  • Interest in learning Office programs, WordPress, Mailchimp, Quickbooks.
  • Excellent time management skills, ability to work with timelines, and multitask.
  • Self-motivated and detail-oriented.
  • Adaptive to challenging work, fast-paced, and ever-changing environment.
  • Valid Ontario driver’s license, and use of personal vehicle.

Working Conditions & Physical Requirements:

  • Available to work full-time, with the flexibility to work in the evenings and on weekends when necessary.
  • Willingness and ability to move around Gravenhurst for various events and activities – on foot, bicycle, or driving – is important. Mileage paid if you’re driving.
  • Cell phone suitable for social media; $100/month expense paid for cell usage.
  • Requirement for sufficient physical ability and mobility to work in an office setting and in a special event environment; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; walk on uneven terrain, loose soil, and sloped surfaces; to lift, carry, push, and/or pull moderate to heavy amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations; to operate equipment and vehicle.

Please email your resumé to: manager@gravenhurstchamber.com.

While we appreciate all applicants, only those who are selected for an interview will be contacted. No phone calls, please.

Job Type: Full-Time
Full Time Hours Per Week: 35
Advertising Method: General Ad


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