Guest Service Agent-Bracebridge ON

Employer Name: Quality Inn Bracebridge
Location/Address: 300 Ecclestone Drive
Phone: 705.6457.8775
Hours of Work: 7am to 3pm or 3pm to 11pm
Duties & Qualifications:

Check guest into and out of the hotel in an accurate, speedy and courteous (Essential)
Efficiently handle all payments received whether they are cash, credit card or
checks. Balance/verify all monetary transactions in the appropriate accounts,
check cash in drawer on handover
Ensure that all hotel keys are distributed to the appropriate parties and that
guest’s privacy is maintained
Check arrival rooms as per room cleanliness requirements (summer a/c on;
winter heat on)
Responsible for maintaining all documentation regarding room registration,
changes, charges, credit card transactions, customer service and maintenance
Ensure that the lobby, coffee station and front desk area is clean, organized,
visually appealing and well stocked with all necessary supplies
Update ASI system and ensure meeting rooms are set up and signage is done
Properly compile, complete and distribute reports to all management
and relevant staff
Communicate any arising issues with staff, guests in comment book and
relay these during handover
Take a “walk-about” through the whole hotel to be aware of any issues
Report any maintenance, security or safety issues to the appropriate staff
Ensure supply rooms, storage areas and offices are kept organised, neat and stocked
Check all hotel areas for any disruptive issues i.e. maintenance, repair and dirt
Check pool & gym area for cleanliness and pool towel supply. Empty humidifier


High School Diploma or GED required
Previous front desk experience highly preferred
Prior experience using Windows based software including Microsoft Word, Excel and Outlook highly preferred
Excellent organisational and prioritisation skills
Ability to work well and collaborate with others
Superior customer service skills
Excellent communication skills
May be required to stand for an extended period of time
May be required to pick up and carry boxes, washing baskets etc.
Able to work a flexible schedule, weekends, holidays

How To Apply:

Walk In: Quality Inn Riverside Bracebridge
300 Ecclestone Drive
Bracebridge, P1L 1G4

Job Type: Full-Time
Full Time Hours Per Week: 35-40
Advertising Method: General Ad

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Guest Service Agent needed at Quality Inn in Bracebridge