Engagement Coordinator

Every role at the Edge is an opportunity to experience mentorship and work in an environment of transformational leadership and regenerative, sustainable tourism. Candidates should have experience in some of the following areas and a willingness to grow and expand their capacity in the other areas.

Promotions
Generate leads via outreach across multiple channels.
Produce regular e-newsletters & SEO-rich blog content to inspire groups & individuals to visit.
On-site photo, video, audio, and interview capturing during retreats.
Post on & managing social media channels: Instagram/Reels, Facebook, Tiktok, Linkedin.
Use Canva to design digital and print materials.
Identify & pursue outreach opportunities to reach corporate/team building, applicable organizations, yoga studios/wellness leaders, social and family/friends/reunion groups.
Basic website content updates via WordPress.
Seek media attention through press releases, HARO responses, opportunities to host aligned influencers and travel writers for retreats.

Guest Relations:
Become fully knowledgeable of products, services and pricing.
Respond to customer inquiries by phone, online chat, email, and social media, help identify the best retreat for them to attend, and process registrations.
Prepare and deliver invoices, accept and process payments.
Prepare and manage automations via Keap (email welcome packages and follow-up communications for guests.)
Ensure “Experience Profiles” are complete with guest registration information, accommodation plan, and other relevant info at least 10 days before each program.
On office days: check mail, water office plants, manage waste, and assist with rotation of laundry (linens) as needed.
Work with our team, doing what needs to be done to ensure the safety & positive experience of guests.

Group Sales/Program Coordinating:

Build relationships, and maintain the thread of communication with leads & clients through check-in calls, emails, and other forms of outreach.
Take group leads from “inquiry” to “sale”, then act as their guide and main point of contact through the development & promotion of their retreat.
Coordinate details & special requests for visiting groups, ensuring our team is fully prepared to deliver what has been promised and has all the info they need to meet the needs of each group.
Co-host Open House days at the Edge and conduct retreat walkabouts with prospective group planners.
Facilitate the sale/booking of retreats, generate contracts & invoices for new bookings.
Prepare experience profiles and other resources to ensure our team is prepared to meet the needs of each visiting group.
Assist leadership coordinator with assigning facilitators to programs. Aid in developing itineraries, planning transformational programs. There is room for a program coordinator to also engage their own facilitation/leadership through hosting retreats.
Conduct sales calls, retreat planning meetings, and debriefs with clients, maintaining relationships while encouraging repeat visits and positive testimonials.

A natural warmth and friendliness, service-oriented.
Exceptional communication skills, both written and verbal. Very comfortable speaking on the phone.
Tech-savvy. Strong computer skills with the ability to learn and grow. Proficient with Apple devices, Google drive, Social Media. Familiarity with Google sheets, Canva, WordPress, and logic are an asset (We use automations via Keap, Typeform).
Self-initiative: identifying & resolving upcoming tasks and other needs with independence and ability to self-manage.
Ability to multi-task, organizing time effectively and coordinating tasks so they are completed efficiently.
Dependability when working with minimal supervision, and strong collaboration skills when working with a team.
Strong organizational skills.
Team player: a willingness to assist co-workers with tasks, recognising a shared responsibility to co-create positive guest experiences.
An empathic approach to your work, both with internal team and visitors.
Flexibility, Adaptability, Resiliency.