For more about this job please call 1-800-461-5541
For over 30 years, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring your vision for a life well lived to reality by connecting you to the vessel that will take you where you want to go.
We are currently looking for a Customer Service Representatives to join our awesome team of Crew Members at our Lake of Bays location in Dorset. Reporting to the Location Manager the Customer Service Representative is responsible for providing customers with a premium service experience while ensuring all customer expectations are met. Our Customer Service Representatives emulate our mission, vision and values and posses a strong work ethic.
-Identify customer needs accurately ensuring quote is based within established margins
-Generate revenue by promoting retail services
-Ensure Accounts Receivable is under 30 days
-Refer potential sales leads to Location Manager
-Ensure work schedule is completed within established timelines
-Understand customer needs and follow to completion
-Communication Service Level and Consumer Commitment compliant
-Achieve Customer Satisfaction Index (CSI) target
-Work as a team with all Crewmembers
-Commitment to personal development
-Follow all Health & Safety policies and procedures
-Other duties as assigned
Able to work irregular hours including weekends during peak periods
– Sitting for long periods of time
– 2 to 4 years customer service related experience in an automotive or marine industry
– Possess job-related skills, i.e., sales, business, logistics and scheduling or dispatch
– Excellent communication skills (verbal and written)
– Basic understanding of math (addition, subtraction, multiplication and division)
– Intermediate computer skills
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To register for free services like resume development, computer access, workshops, apprenticeship information, career planning, telephone, fax and photocopying, job / volunteer / training searches, job matching/placements/incentives and labour market information please call or visit our Gravenhurst office at (705) 687-6350 OR our Sundridge office at (705) 384-1110 or Toll free: 1-800-461-5541.