Client Care Representative

Hear Well Be Well In Bracebridge is hiring a Client Care Representative!

For more about this job please call 1-800-461-5541

Hours of Work: 8:45 a.m to 5:00 p.m. Monday to Friday
Wages: $39,000
Duties & Qualifications:
Our successful candidate possesses the following skills and qualities:

Strong interpersonal skills
Results-oriented, results-driven
Critical thinking skills
Enjoys calling people on the phone to help them move forward with their hearing health
Uses consultative sales skills when dealing with clients and enjoys selling
High emotional intelligence: compassionate, empathic, open to feedback, and creates win/win conversations

An independent self-starter
Competent at administration work
Uses good judgment and has the maturity to know what the right thing to do is
Highly positive in thoughts and actions
Motivated to learn and develop your career
Self-aware and seeks further development personally and professionally
Excited to work in a team environment of like-minded people

Key responsibilities:

Consultative Sales

Work with the Hearing Specialist to help uncover the needs and desires of the prospective client
Be recognized as a Hearing Advisor for our prospective clients by demonstrating knowledge of hearing loss and solutions while being very inquisitive and empathetic to the prospect’s hearing health
Help the prospect come to terms with their hearing loss, and encourage them to move forward with the right hearing solution
Help overcome objections that might be given

Client and prospect relations

Greet clients and ensure they feel important and well cared for
Engage with clients and book the appropriate appointments
Help clients come to terms with their hearing loss and hearing needs and encourage them to take action
Proactively and consistently follow-up with all prospective clients to help them with their questions and decisions to move forward
Proactively ask for referrals with our happy clients and prospects

Hearing aid maintenance

Cleaning and Troubleshooting hearing aids
Small repairs

Administration

Manage the office’s needs
Complete all transactions from client appointments to ordering and receiving payment for all products
Prepare documents for government, clients, and healthcare professionals
Support other associates as necessary, which could mean traveling to another office location
Inventory management

Requirements:
Qualifications and experience/skills required:

High school graduate required
Post-secondary education preferred
Demonstrated 3 years sales and client service experience required
Minimum 2 years administrative experience with strong independence, organizational and prioritizing skills with a high proficiency in Microsoft office software and working knowledge of accounting software required
Experience working with seniors preferred

How to apply:

Please email resume to leanne.williams@hearwellbewell.ca



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