Administrative Assistant/Dispatcher CONTRACT 12 Months

Gravenhurst Plumbing Heating and Electric  in Gravenhurst is hiring an Administrative Assistant/Dispatcher CONTRACT 12 Months

For more about this job please call 1-800-461-5541

Application Deadline: July 9, 2022
Hours of Work: FULL TIME
Wages: TBD
Duties & Qualifications:
ESSENTIAL DUTIES AND RESPONSIBILITIES:

– Answer incoming calls and schedule service appointments for customers
– Prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible
– Create work orders and gather detailed information from the customer
– Dispatch service technicians to scheduled appointments and emergency calls
– Handle all relations with customers when they call in, from answering questions, aiding in solving problems, to scheduling appointments
– Maintain customer digital files, updating work orders for the following year, and checking to make sure all information is current and up to date
– Warranty and product registration online for each customers purchased product
– Parts sourcing when needed and communicating with vendors when needed

CORE COMPETENCIES:

– Excellent written and verbal communication skills
– Exceptional planning and organizational skills
– Ability to multi-task projects effectively to completion according to goals set
– Proficiency with Microsoft Office Suite and pertinent software applications
– Exceptional numerical ability
– Excellent time management skills
– Team player who is also comfortable and capable of working independently
– Independent decision making abilities
– Willingness to take initiative and follow through effectively
– Exceptional customer service skills
– Ability to be productive under stressful conditions
– Well organized; disciplined
– Cooperative and agreeable
– Comfortable with authority
– Ability to quickly adapt to ongoing changes
– Optimistic
– Displays a sense of urgency in tackling issues
– Must be computer literate and willing to learn new programs

Requirements:
Minimum Grade 12 Diploma, Post Secondary Diploma in Business or past work experience in dispatching an asset. In office training closely monitored by Service Coordinator while learning functions of the job. Training period varies, but may last 2-4 weeks.
This is a 12 month contract position, with the possibility of extension based on job performance.
The successful candidate will be filling in for a MAT leave, and will shadow our current employee until they leave for the year. We wish to fill this position ASAP to allow adequate time for the candidate to learn the position.

How to Apply:

Please apply by email to: ryan@gravenhurstplumbing.com



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