Administrative Assistant/Dispatcher CONTRACT 12 Months

– Answer incoming calls and schedule service appointments for customers
– Prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible
– Create work orders and gather detailed information from the customer
– Dispatch service technicians to scheduled appointments and emergency calls
– Handle all relations with customers when they call in, from answering questions, aiding in solving problems, to scheduling appointments
– Maintain customer digital files, updating work orders for the following year, and checking to make sure all information is current and up to date
– Warranty and product registration online for each customers purchased product
– Parts sourcing when needed and communicating with vendors when needed

CORE COMPETENCIES:

– Excellent written and verbal communication skills
– Exceptional planning and organizational skills
– Ability to multi-task projects effectively to completion according to goals set
– Proficiency with Microsoft Office Suite and pertinent software applications
– Exceptional numerical ability
– Excellent time management skills
– Team player who is also comfortable and capable of working independently
– Independent decision making abilities
– Willingness to take initiative and follow through effectively
– Exceptional customer service skills
– Ability to be productive under stressful conditions
– Well organized; disciplined
– Cooperative and agreeable
– Comfortable with authority
– Ability to quickly adapt to ongoing changes
– Optimistic
– Displays a sense of urgency in tackling issues
– Must be computer literate and willing to learn new programs

How to Apply:

Please apply by email to: ryan@gravenhurstplumbing.com