Relief Crisis Counsellor (Casual)

Muskoka Women's Shelters and Services is seeking applications from those interested in 2 Relief Support Worker positions at the two women's shelters operated by our organization: Muskoka Interval House in Bracebridge, and Chrysalis in Huntsville. This staff position provides occasional shift coverage for regularly scheduled employees on an as-needed basis. Hours of work are variable, including day, evening, night, weekend, and holiday shifts, as required to assist in providing staffing coverage for both shelters.

 DUTIES

• Provide immediate and responsive crisis support services by telephone and in person to women who are survivors of violence and abuse of all types
• Conduct assessment, intake, and discharge procedures for residents of Muskoka Interval House/Chrysalis
• Offer service users information, clarification, emotional support, practical assistance, safety planning, resource identification, assistance with referrals/access to community services and advocacy, as needed, for women who have experienced violence or abuse of any type, as well as offering support and information regarding their children
• Provide accompaniment and transportation as necessary and when possible
• Adhere to confidentiality, safety, security and emergency policies and procedures at all times
• Maintain and complete the administrative requirements of this frontline role, including tracking, logging information, documentation, recording and reporting data
• Provide interpersonal conflict resolution when required
• Work independently and as a team member to ensure effective case management and service provision
• Liaise with other relevant agencies/organizations within the community
• Participate in and promote cooperative living within the shelter, including food preparation and house maintenance/cleaning
• Attend relevant meetings/events as required and when possible
• Other duties as assigned by the Executive Director

SKILLS AND QUALIFICATIONS

• Post-secondary education in relevant discipline or equivalent experience, preferably as a support worker in a similar setting
• Knowledge of the issues and complexities related to violence against women including systemic barriers experienced by women and intersectionality of forms of oppression
• Experience in working with women of diverse backgrounds, perspectives, and linguistic skills
• Experience in telephone and in-person support work
• Demonstrated tact, interpersonal skills, sound judgment and ability to work in a fast-paced environment
• Strong organizational and time-management skills
• Proven ability to work independently and as an effective team member
• Flexible to work various hours on a rotating schedule, often with short notice of shift availability
• Preferably holds a valid driver’s license and owns or has access to a reliable, properly insured vehicle
• Proficient in using Microsoft Office/ internet/ email
• Successful candidates must be willing provide the organization with an up-to-date Vulnerable Sector Check
• Current certification in First Aid/CPR
• Fluency in both English and French (written and verbal) will be considered an asset

Rate of pay -  $23.08/hour

Apply -  Cover letter/resume can be sent to:      Mwag.hiring@outlook.com