
Santa's Village
- 18 active jobs (view)
- www.santasvillage.ca
Description
Description:
Organize, direct and evaluate food and beverage service. Ongoing training of staff and monitoring staff performance and providing feedback. Assistance with Inventory and purchasing for day-to-day operations and to ensure practice of health, food and safety regulations. Must be a good team player and leader and able to multitask during busy times. Experience in food service or customer service is considered an asset.
Roles & Responsibilities:
- Lead a team of 10+ staff members on a daily basis with assistance from the department manager
- Attention to detail
- Provide Excellent Customer Service
- Good Communication with guests
- Cash Handling & Processing Customer orders
- Cash out tills at the end of each shift
- Provide training to new employees
- Enforce health and safety regulations and hygiene standards
- Maintain knowledge of the menu and specials.
- Oversee the storage and rotation of food supplies
- Ensure that tasks are completed on a timely manner
- Address issues that arise during service and find solutions quickly and be aware when to call the manager
- Enforces uniform standards and regular practice of the 5 Key Points of Guest Service for Department staff
Qualifications/Requirements:
- Effective communication skills, both verbal and written
- Strong customer service and interpersonal skills
- Ability to quickly address and resolve customer complaints or issues
- Ability to lead a group
- Ability to work with technology
- Frequently standing at station & walking throughout park
- Ability to work as part of a team
- Efficiently handle multiple tasks simultaneously
- Basic math skills for handling cash transactions, making change, and processing payments
- Be 18+ years of age
- Ability to lift 35 pounds at one time
Staff Incentives:
- Discounted Tickets and Season Pass sales to all Santa’s Village Employees
- Discounts on dining, drinks, and merchandise
- Receive tips from a tip pool on bi-weekly paychecks
- Santa’s Village is committed to hosting Team Building and Social Events for all members of #TeamSanta