Customer Service Representative

Job ID: 232552
Posting status: Open Targeted
Organization: Ministry of Public and Business Service Delivery and Procurement
Division: ServiceOntario
City: Parry Sound
Position(s) language: English
Job term: 1 Permanent
Job code: 95423 - Customer Service Rep 2
Salary: $28.81 - $33.40 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Join our friendly team in Parry Sound, connect with the people you serve, leaving them with a positive experience every time!

What we offer:
ServiceOntario offers a training program that will support you to be successful in the role.

About the job:
Learn about the Customer Service Representative role
Learn about the services we offer

About the job

in this role you will:
• provide quality customer services in person, virtually and by phone; by providing timely and accurate information related to government programs, products and services
• greet and assist customers with a friendly smile
• process applications and renewals
• provide information about government services
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and proceeds

What you bring to the team

• Customer focus to provide optimum service, explain information and meet customer needs resulting in a positive experience.
  • Thinking skillsto probe for information, assess situations, and take appropriate actions.
  • Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
  • Team collaboration to work well with colleagues in a team environment.
  • Effective communication to explain guidelines and procedures, write concise correspondence, apply empathy and patience to meet customer needs.
  • Math skills to handle cash, operate cash register and point of sale machines to process transactions

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.

The OPS also offers:
• a professional work culture
• a career that can grow across ministries and job functions
• many employee networks offering support for and education about underrepresented groups
• an Employee and Family Assistance Program, which provides confidential counseling services

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information

Address:

• 1 English Permanent - Full Time, 7 Bay St, Parry Sound, North Region, Criminal Record Check

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

3.7

Category:

Customer and Client Services

Posted on:

Wednesday, July 16, 2025

Note:
About security checks:

• A criminal or other federal offence record does not automatically disqualify youfrom the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level;
  • Starting salary for the CSR - 2T level: $27.02 per hour.
• N-MG-232552/25

How to apply:

1. You must apply online by visiting ontario.ca/careers. You must enter the job id number in the Job ID search field to locate the job ad.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job descriptionto make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Usto provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember:

The deadline to apply is Wednesday, July 30, 2025 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code .

Apply Online